In managing conflict, you can choose from a variety of productive or unproductive strategies. The strategies you choose will be influenced by numerous factors. Among them are:
1. Goals- what are you trying to achieve?
2. Emotional state- what is your feeling right now?
3. Cognitive assessment- what are you belief in?
4. Personality and communication competence- what are your characteristics?
5. Family history- how is your background?
posted by,
Liew Li Hui
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