As a good listener, there are several stages for us to follow. Receiving comes in the first place. In this stage, we are actually decoding a message from the speaker. We ought to focus on the verbal and nonverbal signals from the speaker. For instance, where the speaker put his or her hand? What facial expression does the speaker show? All of these may indicate something special or give us a hint during the communication process. Try to avoid interruptions while you are listening. These might affect listener to receive or decode the message correctly.
The next stage is understanding. After we receive a message from the speaker, make sure that we are fully understand its content and meaning. If we failed to do so, we can ask the speaker to explain or rephrase the sentence in order to illuminate the speaker’s ideas. Different people has different point of view. Thus, try to put ourself into other's shoe will definitely help us to understand the person better rather than stick to our point of view.
Stage three is remembering. After we understand the message, we can sum up the message which including key information and store it in our memory. Besides, we also can categorize the central ideas and support it by taking the notes on that. The speaker will be very impressed if the words he or she said is being remembered by someone. This can be considered as one kind of respect to others. Evaluation on the message is stage four. After been through the first three stages, we should be able to evaluate the message regardless of biases, self-interests, and prejudices which may affect the originally of the message. The listener must think and analyze the message rationally.
Last but not least, responding places in the last stage. We need to give a respond to the speaker but not only keep listening from the beginning till the end of the conversation. By the way, we also can express our support by using verbal or nonverbal signals.
Overall, a good listener is someone who able to receive, understand, remember, evaluate as well as respond to the speaker properly.
The next stage is understanding. After we receive a message from the speaker, make sure that we are fully understand its content and meaning. If we failed to do so, we can ask the speaker to explain or rephrase the sentence in order to illuminate the speaker’s ideas. Different people has different point of view. Thus, try to put ourself into other's shoe will definitely help us to understand the person better rather than stick to our point of view.
Stage three is remembering. After we understand the message, we can sum up the message which including key information and store it in our memory. Besides, we also can categorize the central ideas and support it by taking the notes on that. The speaker will be very impressed if the words he or she said is being remembered by someone. This can be considered as one kind of respect to others. Evaluation on the message is stage four. After been through the first three stages, we should be able to evaluate the message regardless of biases, self-interests, and prejudices which may affect the originally of the message. The listener must think and analyze the message rationally.
Last but not least, responding places in the last stage. We need to give a respond to the speaker but not only keep listening from the beginning till the end of the conversation. By the way, we also can express our support by using verbal or nonverbal signals.
Overall, a good listener is someone who able to receive, understand, remember, evaluate as well as respond to the speaker properly.
By,
Liew Li Hui
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